TERMS & CONDITIONS
Welcome to The Fashion Laboratory ("we," "our," "us"). By accessing or using website, you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please read these Terms carefully before using the Service. If you do not agree to these Terms, you should not use the Service.
1. Acceptance of Terms
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use the Service.
2. Changes to Terms
We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the Service after such changes signifies your acceptance of the updated Terms.
3. Eligibility
To use the Service, you must be at least [age] years old or the legal age of majority in your jurisdiction, whichever is greater. By using the Service, you represent and warrant that you are of legal age to form a binding contract.
4. Account Registration
In order to access certain features of the Service, you may be required to register an account with us. You agree to provide accurate and complete information when registering for an account and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect any unauthorised use of your account.
5. Design Approval and Production
Once designs are submitted to us for production, they are considered final and no changes can be made once they have been agreed upon by the brand. It is your responsibility to ensure all design details are accurate and final before submission.
6. Payment Terms
Our payment terms are as follows:
-
50% Initial Payment: A deposit of 50% of the total cost is required before production begins.
-
50% Final Payment: The remaining balance of 50% is due before your bulk order is shipped out.
Production will not begin, and the shipment will not occur until the appropriate payments are made.
7. Lead Times
-
Sample Lead Time: The lead time for samples is typically between 20 to 30 working days.
-
Bulk Production Lead Time: The lead time for bulk production is typically between 30 to 35 working days.
Production will begin once the initial payment is cleared. Please note that the more complex the product, the longer it may take to complete the sample or bulk production. This may include sourcing specific fabrics or trims, which can result in longer production times.
8. Delays
While we make every effort to meet deadlines, there may be delays in production or shipment due to various factors. We allow up to 10 working days for any potential delays. If the delay exceeds this period, we will assist to the best of our ability.
However, if the delays are caused by external factors such as customs or other situations beyond our control, we will not be held responsible. We will continue to communicate with our partners on your behalf and will work to resolve any issues as quickly as possible.
9. Agency Role
We operate as an agency for startup brands, assisting you through the production process. Our role is to help ensure a smooth process and communicate with our production partners on your behalf. While we aim to streamline the process, please note that we cannot control external factors, such as shipping or customs delays.
10. Tech Pack Requirement
A Tech Pack is required for bulk production. If you already have a Tech Pack, please provide it to us before production begins. If you do not have a Tech Pack, we can assist you in creating one for your products at an additional cost. The Tech Pack must contain all necessary specifications for the production process.
Once the first revision of the Tech Pack has been shared with you, you are entitled to 1-2 revisions. You must provide any changes or feedback within 3 working days after receiving the first revision. If no feedback is provided within this time frame, we will proceed with the Tech Pack as it is.
11. Sample Production and Changes
If you decide to move forward with a bulk order after reviewing your sample, you must notify us of any changes you would like to make before proceeding with bulk production.
If new changes are required, we will create another sample if wanted reflecting those adjustments at the same cost of your first sample. It is your responsibility to communicate any changes to us before the bulk production begins.
12. Non-Refundable Services
All services provided are non-refundable. While we will do our best to meet your needs in every aspect, once services are rendered, we cannot offer refunds for any part of the process. Please be sure of your decisions before committing to production.
13. Product Quality and Errors
If you receive products with errors or faults, we will investigate the issue on your behalf. However, please note that if the issue is due to the design you submitted and the product does not turn out as expected, we cannot be held liable for any discrepancies. It is your responsibility to ensure the design meets your expectations before submitting it for production.
14. Intellectual Property
The Service, including its content, graphics, logos, text, images, and software, is protected by intellectual property laws and is owned by or licensed to The fashion Laboratory. You may not copy, distribute, modify, or create derivative works of any part of the Service without our prior written consent.
15. Privacy Policy
Your use of the Service is also governed by our Privacy Policy, which can be found at [link to Privacy Policy]. By using the Service, you consent to the collection and use of your information in accordance with the Privacy Policy.
16. Termination
We may suspend or terminate your access to the Service at any time, without notice, if we believe you have violated these Terms or if we decide, at our sole discretion, to discontinue the Service. Upon termination, all provisions of these Terms that by their nature should survive termination will remain in effect.
17. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to loss of data, profits, or business opportunities, regardless of whether we were advised of the possibility of such damages.
18. Indemnification
You agree to indemnify, defend, and hold harmless. The fashion Laboratory and its affiliates, officers, directors, employees, agents, and representatives from any claims, damages, losses, or expenses arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [your jurisdiction], without regard to its conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in the United Kingdom.
20. Dispute Resolution
Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration, rather than in court, except that you may seek relief in a small claims court if your claim qualifies. The arbitration will be conducted in [location] under the rules of the American Arbitration Association.
21. Miscellaneous
-
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
-
Entire Agreement: These Terms constitute the entire agreement between you and us regarding the use of the Service.
-
Waiver: Our failure to enforce any part of these Terms does not constitute a waiver of our right to enforce such part in the future.
22. Contact Information
If you have any questions about these Terms, please contact us at:
The Fashion Laboratory
contact@thefashionlaboratory.com